BSCS Tech Support

Welcome to BSCS Tech Support!

Quick troubleshooting tips!

If something won't work, is it plugged in?

Have you tried restarting it?

Have you tried closing the program and tried restarting it?

Staff Name*

Answer required for "Staff Name"

Phone number/extension/preferred contact*

Answer required for "Phone number/extension/preferred contact"

Room Number*

Answer required for "Room Number"

Impact Level*

How is the issue affecting you right now?

Answer required for "Impact Level"

Student credentials request - I need a students login credentials. (Please be aware that the system needs time to process student program access)

Inconvenient - Something is annoying or broken (printer, projector, glitch, slow machine), but I can still teach or work.

Workaround available - This is getting in the way of a lesson or a task that I had planned, but I have another way to keep going until IT can help.

Outage- A shared system is down for more than one person (network, email, phones, whole lab, wi-fi issues)

Completely blocked - I cannot teach or do my job until this is fixed. No usable alternative.

Email address*

Answer required for "Email address"

Campus*

Answer required for "Campus"

Brune

Calioux/Najim

Computer Hardware Issue

Answer required for "Computer Hardware Issue"

Computer isn't on

Monitor screen looks different

Computer freezes

It's taking too long for student/s to log in

Teacher machine issues

Hardware replacement request

Damaged/Inoperable Equipment

Log-in/password issues

Option

Software Issue

Answer required for "Software Issue"

Problem with suspected computer virus

Need software installed

Need help with software

Unable to log in to Ascender, IXL, NWEA, etc...

Unable to log in to testing browsers or applications

Software is behaving unusually

Other:

Network Issue

Answer required for "Network Issue"

No connection to internet

Required site is blocked

Erratic or slow internet connection

Wifi password for staff device

A student was able to access an inappropriate site!

I think that my device might have blocked

Other:

Email Issue

Answer required for "Email Issue"

Need email account

Need email password reset

Email is not working properly

Accidentally opened spam email

Unusual communications from what appears to be BSCS staff

Excessive spam emails

Other:

Device issues

Answer required for "Device issues"

Printer is making unusual noise

Cannot print

Need to be connected to a network printer

Out of ink

Audio is not working

Projector is not working

Device will not connect

Lost connection to Xerox machine/printer in the library

Other:

My issue is not listed

State the issue

Answer required for "My issue is not listed"

When did the issue begin?*

Estimations are fine

Answer required for "When did the issue begin?"

Describe issue in detail*

Answer required for "Describe issue in detail"

Please fix the highlighted areas below before submitting.

BSCS Tech Support